Parcel:
Individual boxed item that has a single Khyber Courier label.
Consignment:
A group of parcels sent through our service.
Customer/Sender/User:
The party who contracts with Khyber Courier to arrange collection and delivery of a parcel/consignment and who is responsible for payment of all Charges associated with delivery.
Consignee/Receiver:
The person who is receiving the parcel/consignment sent through Khyber Courier.
The relevant collection point:
Means the address at which any Parcel/Consignment is to be collected by the team.
Driver release areas:
means that the carrier deems this a ‘safe’ area and parcels can be left at the door without a signature. This only applies to certain services to certain areas.
Shipping Label/Airway Bill/Commercial Invoice:
The documentation placed on/with the parcel.
Working Day:
Monday to Saturday from 09:00 am to 06:00 pm within Pakistan, excluding public and bank holidays.
Guarantee:
Collection or delivery guarantee on applicable services or ‘your money back’.
Compensation Cover:
This is Transit cover that provides cover against Loss and/or Damage. This cover does not apply to goods present on the Restricted and/or Prohibited list and any premium paid for cover on items which are on these lists is not refundable in the event of loss or damage.
Charges :
All charges payable by the Customer including but not limited to charges for the Carriage, surcharges (including but not limited to emergency, operational and fuel surcharges), storage charges, GST, interest, fines, administration charges, duties, Customs duties, levies, Insurance premiums and any other amounts properly chargeable by ‘Khyber Courier’ to the Customer in connection with the Carriage or imposed by regulatory bodies in relation to the Consignment(s) and any other amounts payable under these terms.
Contract:
The agreement between the Customer and Khyber Courier for provision of services.
Member :
Means a person who has Registered on the site (and “Membership” means the status of being a Member);
The Company/Site: www.khybercourier.com.pk
For Loss claim:
Collection paperwork as left by the driver at the point of collection, proof of value showing the item and the cost of that item (website screen prints, addresses, or similar item prices will not be accepted as a proof of value and if such submitted the claim will be rejected), proof of loss from the receiver and signed advising no goods received with them or any of their neighbors.
Dispute Delivery:
Collection paperwork as left by the driver at the point of collection, proof of value showing the item and the cost of that item (website screen prints, addresses, or similar item prices will not be accepted as a proof of value and if such submitted the claim will be rejected), proof of loss from the receiver and signed advising no goods received with them or any of their neighbors.
Part Loss/Dispute Delivery :
Collection paperwork as left by the driver at the point of collection, proof of value showing the item and the cost of that item (website screen prints, addresses, or similar item prices will not be accepted as a proof of value and if such submitted the claim will be rejected), proof of loss from the receiver and signed advising no goods received with them or any of their neighbors listing the missing contents, photos of the packaging that was used both internally and externally.
Damage :
Collection paperwork as left by the driver at the point of collection, proof of value showing the item and the cost of that item (website screen prints, addresses, or similar item prices will not be accepted as a proof of value and if such submitted the claim will be rejected), proof of loss from the receiver and signed advising no goods received with them or any of their neighbors listing the missing contents, photos of the packaging that was used both internally and externally, photos of the damage caused to the item and a repair quote from a specialist. Where the item cannot be repaired a statement to this affect should be submitted from the specialist to confirm this. Any item damage is subject to be salvaged by the company prior to conclusion of the claim regardless of the outcome.
Copyright © 2022 Khyber Courier | Designed by IT Vision (Pvt.) LTD.
WhatsApp us